Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

Our products undergo strict quality checks to ensure they meet high standards. Returns are only accepted under the following conditions:

✔ Malfunctioning/Defective Items:

  • If your product is defective or not working properly, you may request a return or exchange within 30 days of delivery.

  • Video proof of the malfunction is required for approval.

❌ No Returns for Change of Mind:

  • We do not accept returns for reasons like "not liking the product," "change of mind," or subjective preferences.

  • Returns are strictly limited to defective or malfunctioning items.

Discounted Items

  • All discounted/sale items are final sale unless proven defective (with video evidence).

How to Request a Return

  1. Contact Us: Email minicost.shop@gmail.com within 30 days of receiving your order.

  2. Provide Proof: Submit a clear video showing the defect. Our team will review and approve if eligible.

  3. Return Shipping: If approved, we’ll provide a return label. Unauthorized returns (sent without approval) will not be accepted.

Non-Returnable Items

  • Used products (unless defective).

  • Non-defective items (working as intended but not meeting personal expectations).

Damaged or Incorrect Orders

  • Inspect your order upon arrival.

  • If the item is damaged, defective, or incorrect, contact us immediately with photo/video proof. Claims without evidence will not be processed.

Shipping & Delivery Issues

✔ Wrong/Missing Items?

  • Provide photo/video proof for a refund/replacement.

✔ Lost in Transit?

  • If tracking shows no delivery after 60 days (45 days for U.S., 110 days for Brazil), we’ll refund or resend.

  • Delivered but missing? A post office non-delivery certificate is required for a refund.

❌ No Address Changes After 24 Hours

  • Double-check your shipping address at checkout. We cannot modify it once processed.

Refunds

  • Once your return is received and inspected, we’ll notify you of approval.

  • If approved, refunds will be processed to your original payment method within 10 business days.

  • Bank processing times may vary. If you don’t receive your refund after 15 business days, email us at minicost.shop@gmail.com.

Contact Us

For any questions, reach out at:
📧 Email: minicost.shop@gmail.com
🌐 Website: minicost.shop